The process
You should know where you stand by step two.
Before any money is involved and before anyone is committed to anything. Most of what makes home services frustrating is not the work — it is not knowing what is happening.
Five steps
From a photo at 11pm to a finished job
No portal to learn, no form that demands measurements you do not have, no site visit required before anyone will talk numbers.
Send the list
Photos, notes, a PDF inspection report, a forwarded email, a screenshot. It does not need to be organized, complete, or use the right terminology for anything. Send it in the state it exists in.
We read it and sort it
Every item, not just the first two. Each one gets marked: we handle it, we do not and here is the trade that does, or it is not actually a defect. If a photo leaves us genuinely unsure, we ask one specific question rather than sending a generic form back.
You get it in writing
The dispositioned list with a figure, before any money changes hands. You can cut items, phase them, or route the licensed ones to other contractors in parallel rather than waiting for us to finish first.
We schedule it as one block
Related work batched, materials sourced ahead so nobody is standing around while someone drives to a store, and a window that accounts for your deadline rather than ours. If your deadline is not achievable you hear that now.
We do the work and clean up
Debris, packaging and old material leave with us. You get a note on anything we found that you should know about — including things you did not ask us to look at.
What makes it work
Four commitments that shape everything above
- The list is the normal caseNot an inconvenience we tolerate. A single item costs the same in travel and setup as ten, which is why we would rather you sent everything.
- We name what isn't oursEvery list has an item that belongs to a licensed trade. Naming it early costs you nothing. Finding out later costs a second contractor and sometimes a repair to undo the first one.
- Nothing expands on the flyIf it is bigger than the photos showed, we stop and tell you. You decide. There is no version where you find out at the end.
- A no is a real answerSometimes the honest response is that we are not the right people, or that an item is not worth fixing. Both are more useful to you than a quote.
Sending photos
Three photos beat a paragraph
The single most useful thing you can do is take one shot from six or eight feet back before you take the close-up. Almost everyone sends the close-up and skips the wide one, and the wide one is what tells us what the repair actually involves — what is around it, what has to be matched, and whether anything has to come apart first.
For anything that moves or runs — a door that sticks, an irrigation zone, a wobbling fixture — a fifteen-second video is worth more than any number of stills.
- One wide shotThe whole room or area from six to eight feet back, so we can see context.
- One close-upThe actual problem, straight on and in focus.
- One of what surrounds itTrim, tile, texture, cabinetry, flooring — because matching is usually the hard part.
- A short video if it movesDoors, gates, sprinkler zones and anything intermittent.
Travel and setup are charged once whether we handle one item or nine. The marginal cost of item two is a fraction of item one. This is not a sales tactic — it is the arithmetic of the work, and it is the reason a one-item call is the most expensive way to hire us.
Questions
About the process
How organized does my list need to be?
When do I find out what it costs?
What if the photos didn't show the whole problem?
How long until I hear back?
Do I have to be home?
What happens to the debris?
Next step
Send the list. We'll tell you what's realistic.
Photos, notes, an inspection report, a screenshot of your notes app — whatever you have. We read every one and reply with a straight answer, including the parts we're not the right fit for.