Intake

Send the list. All of it.

You do not need the right terminology, complete photos, or a finished thought. Send what you have and we will come back with what fits, what does not, and what it realistically takes.

Text photos to (704) 495-7855 Call (704) 495-7855

What to send

Four things that get you a real answer instead of “we’ll have to come look”

Photos — wide, then closeOne shot of the whole room or area so we can see context, then a close-up of the actual problem. The wide shot is the one people skip and the one we need most.
Whatever document you haveInspection report, repair addendum, builder walkthrough list, tenant request, turnover checklist, or your own notes. PDFs, photos of pages and forwarded emails all work.
Your actual deadlineClosing date, listing date, tenant move-in, family arriving. If a deadline is not achievable we would rather tell you today than the week of.
What matters most to youUrgent, annoying, cosmetic, or must-be-done-before-something-else. If budget is a constraint, say so and we will tell you what to do first.

Right now, the fastest route is a text message.

Text your photos and a couple of sentences to (704) 495-7855. It reaches the same place a form would and you get a reply in the same thread instead of wondering whether a submission went anywhere. A full upload portal is coming to this page shortly.

Prefer to talk it through?

Call (704) 495-7855. If we do not pick up we are under a sink somewhere — leave a message or send the text and we will come back to you the same day.

One thing that will slow you down

Sending a single item when you have nine. The drive and setup cost the same either way, so a one-item request is the most expensive way to use us. Send the whole list.

After you send it

What happens next

We read it properly

Every item, not just the first two. If something is unclear we ask one specific question rather than sending you a generic form.

You get a written disposition

Each item marked: in scope, out of scope with a referral direction, or not actually a defect. Before any money is involved.

We schedule it as one block

Related work batched, materials sourced ahead, and a window that accounts for your deadline rather than ours.

We do it and clean up

Debris, packaging and old material leave with us, plus a note on anything we found that you should know about.

Questions

Before you send it

What if my list is a mess?

That is the expected format. A screenshot of your notes app, six photos with no captions, or a forwarded email all work. Organizing it is our job.

Do I need measurements?

No. If we need a dimension we will ask for that specific one. Guessing at measurements you are not sure about is worse than leaving them out.

How long until I hear back?

Same business day for anything sent before mid-afternoon, next morning otherwise. If a list needs real review time we will tell you that rather than going quiet on you.

Will you tell me if you can't help?

Yes, clearly, and with a note on what kind of contractor you actually need. A referral costs us nothing and saves you a week.